RESPONSIBILITIES
- To ensure that ASEAN Collection & Recovery Strategy and Governance is managed efficiently and effectively.
- To enable Collections to meet business objectives, add value to the strategic direction, planning and performance of Collection function.
- To enhance collections and recovery capability & drive optimisation and standardisation across ASEAN collections.
Strategy
- Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for Collections and recoveries.
- Formulate, maintain, and execute collection strategies, policies and procedure.
- To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms
- and contingency plans
- To have an adequate and relevant collection strategy commensurate with the size and risk of the
- portfolio.
- Liaise with Partnership tie-ups to ensure appropriate collection strategies and governance framework is in place.
- Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting.
- Drives collaboration and deliver synergies across all Collections teams, credit risk teams and stakeholders.
- Communicate, on a regular basis, to counterparts in Credit Risk functions and business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns etc to facilitate timely revisions to policies, procedures and business strategies where required.
Business
- To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing
- recovery and manage costs.
- Define and drive Collection and Recovery strategy every year.
- Participate in discussion with stakeholders and support new initiatives, product launch, etc.
- Monitor complaint management, lesson learned session and manage to achieve year-end target.
- Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
- Introduce new tools into collections to enhance efficiency and effectiveness.
- Ensuring constant development of system capability to enhance operating process.
- To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.
- Champion continuous process improvements, up skill collection techniques, upgrade collection tools, optimize collections systems.
- Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews,
- external vendor audits and regulatory reviews.
Processes
- Be robust and support scale, drive standardization and automation.
- Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
- Uphold customer engagement and conduct principles of ‘Treating Customers Fairly’ during customers interactions.
- To maintain the highest standard of vendor governance.
- Responsible for outsourcing matters and providing guidance to outsourcing owners on applicable policies and regulations to ensure compliance.
- Ensure timely escalation of any outsourcing risk and tabling of any new/incremental outsourcing activities to appropriate risk forum. To work with outsourcing owners to ensure adequate on-boarding due diligence, governance oversight on outsourced activities and updating of outsourcing inventory.
- Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation, and control and monitoring of risk. Ensure adequate traction, track, and follow through management actions to mitigate identified operational risks exposure.
- To identify and execute workflow re-engineering processes.
- Ensure that routines and training that reinforce compliance and adherence to key corporate, legal and
- regulatory initiatives.
- Socialize issues arising out of audits / control testing to ensure that learnings are disseminated.
- Coordinate complaints management for the collection team.
People & Talent
- Employ, engage, and retain high quality people.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Lead through example and build the appropriate culture and values within the Function and across the wider organization.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Responsibility to review team structure/ capacity plans.
- To build bench-strengths and ensure succession plans are in place.
Governance
- To ensure that all collection activities are carried out in compliance with the agreed standards and
- with due recognition of the regulatory guidelines within the country, Group Collections and the overall
- OR framework.
- To support the regular submission for CST, KCI, etc.
- Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards.
- Work with GIA & Country teams to ensure that conduct of Internal Audits
- Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party agency audits and regulatory reviews.
- Keeps abreast of emerging issues, industry trends and evolving regulatory requirements and oversees the establishment and delivery of respective requirements.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the teams to achieve outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the ASEAN Strategy and Governance teams to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
- ASEAN Country Credit Heads
- Head, Credit Policy & Portfolio Risk, Secured Lending & BC
- Head, Credit Policy & Portfolio Risk, Unsecured
- Head of Operational Risk
- Head of Portfolio Monitoring and Forecasting
- ASEAN Business Heads
- Head of Fraud Risk Management
- Head, Credit Initiation
- HR
- Legal & CFCC
- Customer Experience
External
- Lawyer’s
- Counterparts in other Banks on matters of mutual interests
- External Collection Agencies
- Partnership tie-ups
Our Ideal Candidate
Education
- 15+ years of experience in a risk role with exposure to multi country collection operation experience
- Strong analytical capability with a proven track record of implementation
- Good knowledge of the products as well as Collections and recovery practices across markets
- Knowledge of Collection systems, Dialer, Omni channels.
- Proven ability to drive and manage change, be a change agent.
- Demonstrated leadership in managing high performing teams to deliver on the agenda.
- Strong communication and influencing skills
- Certifications in Advance credit risk management preferred
Role Specific Technical Competencies
- Grow Bank
- Manages Ambiguity, Strategic Mindset
- Grow Others
- Decision Quality, Develops Talent, Drives Vision & Purpose, Gives Clarity & Guidance
- Leading Across Cultures
- Grow Self
- Action Orientated
- Collaborates
- Courage
- Customer Focus
- Instils Trust
- Nimble Learning
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
