0.5-month completion bonus
Work Location: Eunos
Mon - Fri, 9am to 6pm
Job Description:
- Provide backroom support for Customer Service Operations, relating to policy payouts, dealing with Policyholders, Distribution Representative and Financial Consultants.
- Responsible for administering and managing policyholders and business partners’ request for surrender / policy loan / withdrawal.
- Be involved in our cheque-free initiative and other projects within the team.
- Verify and process applications related to Payments services team
- Full and Partial Surrenders of Traditional and ILP plans
- Policy FreeLook
- Termination of term and A&H plans
- Loans
- Survival and Cash Benefits
- Maturity and Annuity
- Handle general queries from touchpoints, policyholders and internal colleagues
- Liaise with other departments, including Bancassurance, Claims, Group Risk Management on payment services related cases
- Support the Unit and Section Lead in workflow documentation
- Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing / Fraud guidelines and ensure that transactions performed are within stipulated matrix; Escalate suspicious requests to seniors or Unit Head
Requirements:
- Diploma / Degree in Insurance, Business or equivalent professional qualifications
- Proficiency in Microsoft Office or similar software applications
- Strong communication skills, both verbal and written
- Ability to work independently and in a team environment
- Excellent organizational and time-management skills
- Flexibility and adaptability to changing priorities and deadlines
Please contact Terence directly at +65 9645 4048 for faster responses.
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