General Overview
The incumbent will provide 1st level end user support and involve in the 2nd level support for the infrastructure services. He will also perform daily server room operation and support site related projects. This position will be based at Jurong Island.
Roles and Responsibilities
1st and 2nd Level Support
- Laptop/desktop support, file & print services, network connectivity, LAN\WAN, PABX, Office365 and basic application troubleshooting.
- Escalate issues to 2nd level support staff/vendor if issues cannot be resolved.
- Participate in Out-Of-Office-Hours support on-call standby roster for handling 2nd level support for critical infrastructure services.
Systems and Cloud Administration and Maintenance
- Provide Storage, Networking, Wintel server, Active Directory, and database administration.
- Liaise with external vendors for any related hardware/software maintenance and services.
- Perform Installation/Configuration/Monitoring/Patching/Upgrades of servers, operating systems, databases and other system related software.
- Ensure all vulnerabilities are patched on a timely basis.
- Perform disaster recovery testing.
- Manage cloud resources and integration.
- Responsible in implementing network and systems security hardening in compliance to security baseline.
- Manage AWS resources network traffic using security groups.
- Administer SDDC NSX of VMware Cloud on AWS.
IT Governance and Documentation
- Regular review of infrastructure policies, procedures, security hardening and system documentation to ensure compliance.
- Manage and account for all IT assets and licenses.
Project Management
- Undertake infrastructure and cyber security related projects as assigned by reporting manager.
Requirements
- Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
- At least 5 years of relevant working experience.
- Strong hands-on experience with Cisco routing and switching, Linux, SAN storage, Firewall/VPN and AWS/Azure cloud.
- Experience with Windows Active Directory, VMware ESX/vSphere/vCentre, Internet proxies, Anti-virus and security principles.
- Knowledge of applicable IT security, confidentiality and data privacy practices.
- Experience in setting policies, procedures, network software and hardware standards and documentation standards.
- CCNA/CCNP/MCSE or equivalent certification will be advantageous.
- Possess good project management qualities and able to work under pressure and tight deadlines.
- Strong analytical logic and problem troubleshooting skills with initiative and self-motivation.
- Knowledge with network and systems security hardening benchmarks.
For interested applicants, please apply via SLNG website at Careers (slng.com.sg).
