Work Days / Hours: Mon - Fri, 9am to 6pm
1-month completion bonus
Work Location: Eunos
Job Description:
- Attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned.
Requirements:
- GCE A levels / Diploma holder
- Good interpersonal and communication skills.
Please contact Terence directly at +65 9645 4048 for faster responses.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
