Responsibilities:
- Learner-Centered Service Delivery - Execute daily work processes to ensure seamless service delivery.
- Leadership - Provide guidance and support to team members, enabling effective and efficient performance.
- Performance Management - Conduct monthly analysis of student interactions; provide coaching and training to improve team performance when required.
- Budgeting and Resource Allocation - Contribute to the annual budgeting process for the Student Services department, providing input on resource needs and allocations.
- Continuous Improvement and Innovation - Plan, review, and lead enhancements in systems and processes to boost efficiency and effectiveness within the Student Services department.
- Quality Control - Implement and monitor procedures to ensure all student interactions meet policies, procedures, and regulatory requirements.
Job Requirements:
- Education & Experience - Bachelor’s degree preferred, with 3 - 6 years of relevant experience in a customer-focused role, ideally within an education environment.
(Prior supervisory experience is an advantage)
- Skills & Knowledge - Strong understanding of customer service or call center operations, with expertise in handling inquiries and service delivery.
- Additional Information
Candidates must be proactive, have a service-oriented approach, and be comfortable working within a customer-focused environment.
