Job Summary:
We are seeking an experienced Technical Business Analyst to join the team and drive critical initiatives in Customer Lifecycle Management (CLM) and Anti-Money Laundering (AML). In this role, you will collaborate with cross-functional stakeholders to analyze business requirements, document workflows, and design technical solutions that enhance our CLM capabilities while ensuring compliance with AML regulations.
Key Responsibilities:
- Serve as a subject matter expert in Customer Lifecycle Management and its integration with AML processes.
- Collaborate with business users, IT, and compliance teams to define and document detailed business requirements focused on optimizing the customer experience.
- Conduct thorough system analysis, data modeling, and process mapping to identify opportunities for automation and process improvement within the customer lifecycle.
- Design and prototype technical solutions that address both CLM and KYC (Know Your Customer) challenges.
- Facilitate requirements gathering sessions, ensuring alignment and consensus among all stakeholders.
- Create comprehensive functional and technical specifications to guide system development and enhancements in CLM processes.
- Participate in solution testing, deployment, and post-implementation support to ensure effective functionality and user adoption.
- Continuously monitor industry trends and regulatory changes, recommending enhancements to our CLM framework and AML program.
Qualifications:
- Bachelor’s degree in Business, Computer Science, or a related field.
- 3-5 years of relevant experience in business analysis, with a focus on Customer Lifecycle Management, AML, and KYC processes.
- Strong understanding of CLM best practices, AML regulations, name screening, and transaction monitoring.
- Proficient in system analysis, data modeling, and process mapping techniques.
- Experience with Agile software development methodologies and collaboration with IT teams.
- Excellent communication and stakeholder management skills.
- Familiarity with CLM and AML/KYC systems and technology solutions is preferred.
- Ability to work independently and as part of a cross-functional team.
