Location: Montfort Secondary School, 50 Hougang Ave 8, Singapore 538785
Contract Period: 2 January 2025 to 31 December 2025
Option to Extend: The Contractor grants the School the option to extend the Contract for a further 12 months.
Key Responsibilities:
- Reception and Counter Service:
- Manage the front desk, attending to the needs of walk-in customers, including parents, visitors, partners, teachers, staff, and students in a professional, prompt, and friendly manner.
- Assist students according to school guidelines, such as issuing graduation certificates and other relevant documents.
- Accept goods on behalf of staff and coordinate with them to ensure proper receipt of items.
- Handle incoming calls professionally, ensuring they are answered within three rings.
- Issue stationery and loan items, providing guidance to users on the appropriate forms to use.
- Notify the General Office when stationery and first aid supplies in the Sick Bay require replenishment.
- Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students needing to leave school early.
- Manage lost and found items, ensuring they are promptly recorded, labeled, and organized.
- Student Support:
- Perform administrative duties such as data entry and verifying the completeness of forms and documents submitted, including MOE FAS application forms and leave application forms.
- Manage latecomers by updating latecoming details in the Google form, issuing latecomer slips, updating daily student attendance, and notifying the Operations Manager about students issued with Corrective Work Orders.
- Coordinate parents' appointments for key personnel during Parents-Teachers Meetings.
- Support the Discipline Master in the safekeeping of Ezlink cards and handphones for latecomers/students.
- Administrative Support:
- Provide administrative assistance for fundraising events.
Maintain the orderliness and cleanliness of the reception counter. - Perform ad hoc duties and projects as assigned by the School.
Working Hours:
School Term:
- Mondays to Fridays, 7:15 a.m. to 4:30 p.m. (including a 45-minute lunch break).
School Holidays:
- Mondays to Fridays, 8:00 a.m. to 5:15 p.m. (including a 45-minute lunch break).
Days Off:
- Not required to work on Saturdays, Sundays, and gazetted public holidays.
Qualifications, Skills, and Experience:
Education:
- At least a GCE N Level Certificate.
Experience:
- Preferably 2 years of experience in frontline customer service.
Skills:
- Strong communication and active listening skills.
- Pleasant, friendly, and mature disposition with the ability to thrive in a fast-paced environment.
- Knowledge of MS Word and MS Excel is advantageous.
