Benefits:
- Basic Salary up to $2,000 with yearly increment based on performance.
- 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
- Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
- Paid sick leave
- Training & professional development
- Our company emphasises on good career progression.
Job Description:
This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.
Qualifications:
- Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
- Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
