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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   L3 Support Tech Lead
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L3 Support Tech Lead

Dxc Technology Services Singapore Pte. Ltd.

Dxc Technology Services Singapore Pte. Ltd. company logo

Job Summary:

We are looking for a proactive and dynamic professional to join our Application L3 team who can guide the team to troubleshoot production issues, provide technical solutions, provide maintenance and support for a mission critical system.


Job Description

  • Investigate on the issues reported by Application Support (L2) and provide workaround and/or permanent solution.
  • Workaround solution includes but not limited to: data patch, shell scripting, PL/SQL scripting etc.
  • Permanent solution includes code change, workflow change etc.
  • Trouble shooting involves, simulation of the issue, going through various logs, working with the application team and with the infra team.
  • Should possess good people management skills such as managing the team, task allocation, mentoring, monitoring, motivating the team etc.
  • Support continuous improvement throughout the development life cycle of enterprise level software solutions. This includes enhancing / maintaining of software applications.
  • Create and maintain documentation for software design specifications.
  • Perform Unit Testing, Integrated Testing and troubleshooting of software application issues.
  • Reviewing the work of other team members with feedback for improvement (if applicable)
  • Using coding standards and best practices to ensure quality deliverables
  • Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Requirements

  • Candidate must possess at least a Diploma/Degree in Computing/Information Technology or equivalent
  • At least 5 years of development experience in Java
  • Experience in performing production support
  • Experience in Spring/Spring Boot framework
  • Experience in relational databases such as Oracle and MySQL
  • Experience in implementing web services such as SOAP and RESTful web services
  • Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap
  • Experience in batch processing implementations
  • Have implemented some form of custom frameworks such as security and validations
  • Have some team leading experience
  • Good verbal and written communication skills
  • Advanced understanding of modern software development methodologies
  • Advanced understanding of software testing methodologies, scripting and tools
  • Minimum experience of three or more full SDLC for web application projects
  • Ability to work effectively in a team and with client

Good to have:

  • Experience in Agile development environments
  • Experience in DevOps toolchains
  • Experience in container platforms such as Docker and Kubernetes
  • Experience in messaging platforms such as Kafka and IBM MQ
  • Experience in Application Servers configurations like WebSphere and WebLogic will be an advantage
  • Experience in software testing tools such as Selenium, Karate, Microfocus UFT and Katalon

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