Responsibilities
- Lead and supervise department heads across all areas of the hostel, including housekeeping, front office,.
- Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.
- Work closely with department heads to set departmental goals, budgets, and performance metrics.
- Analyze data and reports to identify areas for improvement and implement cost-saving initiatives.
- Ensure adherence to brand standards, safety protocols, and guest service excellence.
- Oversee staff recruitment, training, and development to create a highly motivated and engaged team.
- Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.
- Conduct regular inspections to ensure the hotel's facilities and equipment are well-maintained and meet safety standards.
- Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
- Stay abreast of industry trends and best dpractices, implementing innovative strategies to improve hostel operations.
- Prepare reports for senior management on the hostel's performance and identify areas for improvement.
