Job Description:
Ø Create, delete, reset and suspend user's ID on operating system (eg. Windows, Linux, etc.) and application per approved change request.
Ø Comply with instituted workplace security at customers' premises.
Ø Provide accurate and timely reporting daily
Ø Review and update ID admin documentations where required
Ø Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.
Ø Perform level 1 support & troubleshooting for ID related problems.
Ø Perform tasks assigned by line manager and be always contactable.
Ø Issue pin mailers and answer phone/email enquiries from institution users.
Ø Perform labelling, ID revalidation and remediate all deviations in a timely manner.
Ø Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.
Ø Perform timely escalation to respective support team where necessary.
REQUIREMENTS:
Diploma/NITEC or any equivalent, in any Technical discipline
Minimum 1-3 years' experience in user support and helpdesk duties
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office application
