- Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
- To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
- To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
- Record events and problems and resolutions in Client ticketing system.
- Coordinates with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
- Day to day management of the helpdesk – dealing with cases from inception to competition
- Required to monitor and update Client IT Asset Management System
- Require to attend Client end-users within Client premises.
- Client IT Environment require support is inclusive of: -
- Install and troubleshoot Windows & No Windows Application
- Account Administration
- End User Support
- Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video
Conference System
- Multi-purpose hall Sound System
- PC inventories & Bi-monthly stock take
- Skype / MS Team Voice
- Software Management: Endpoint Central / Intune
- Microsoft Defender
- VPN Solution
- In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration,
Autopilot implementation
