The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintain customer relationships, and ensuring accurate documentation. This role plays a critical part in enhancing customer satisfaction and operational efficiency.
Key Responsibilities
- Oversee the accurate and timely processing of sales orders, discounts and return documentation
- Maintain and update customer listings in the system to ensure accuracy
- Understand customer needs and provide assistance throughout the order fulfilment process
- Build and maintain strong key account relationships, actively engage with customers to offer tailored support
- Handle customer inquiries, providing solutions and gathering feedback to the Sales Team and other relevant functions
- Update inventory levels or sales related document to customer ERP portal
- Provide assistance in ongoing review records and information to determine effectiveness of work process and procedures
- Support continuous work improvement activities and performance improvement strategies
- Any other ad-hoc assigned by the manager
Job Requirements
- Prior experience in sales administration or a related role is an advantage, training will be provided
- Strong organisational skills and attention to detail
- Strong interpersonal abilities to build and maintain relationships
- Self-motivated with a proactive, results driven approach
