Head of Product Propositions, Chubb Life
Role objective
This role will be pivotal in the development and execution of Chubb Life’s customer-centric proposition strategy across all its markets in APAC and Latin America. This role will report into Chubb Life Head of Product and Partnership with matrix reporting into Chubb Life Chief Customer Officer. This role will actively collaborate with Chubb Life’s cross-functional country teams as well as Global Chubb Life and COG (Chubb Overseas General) teams to bring more customer-centric, innovative propositions to market, focusing on Protection products.
Responsibilities:
- Understand current product strategy, market benchmarking and target customer segments across markets
- Identify key gaps and opportunities for growing sales of Protection products covering Life and A&H; and potential bundling opportunities with non-life products
- Drive and leverage market research and data insights to analyze behavior and preference of target customer segment.
- Provide the customer perspective to product design decision-making based on the identified customer needs and identify the key selling concept for specific products and benchmark to competitors.
- Get the buy-in from local and global stakeholders on the target proposition and the go-to person for solution when facing challenges in addressing the feedback from Distribution, Investment, Pricing and Underwriting
- Collaborate with both local and regional COG team working out compelling bundled proposition using products from both Life and P&C entities.
- Organise regular product sharing forums for local product and distribution teams to share and learn the latest new product / proposition trend across different markets in Asia;
- Develop the culture of embedment of customer and channel needs into product proposition development among local product teams across Asia;
- Collaborate with Pricing, Distribution, Operations and Marketing teams to drive a coherent set of activities to enable the front line to effectively present, differentiate and drive sales for strategic proposition initiatives.
- Demonstrated experience in developing Health & Wellness, HNW and Retirement propositions embedding value added service and offers.
- Identify product sequence, bundles, or top ups so the frontline has options to come up with the optimal product positioning for specific customer segments and scenarios (Eg: Retirement, Education)
- Support in market teams to sharpen product marketing initiatives to align to customer segment needs and market opportunities.
Qualifications
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law. For additional information about Chubb or its services, please visit our www.chubb.com
- BSc/BA in business administration / marketing / actuarial
- 15+ years of experience in Life or P&C insurance sector.
- Actuarial qualification will be a plus
- Strong experience in product proposition development
- Deep understanding of insurance business from distribution, product development, ongoing portfolio management and service delivery with experience in individual insurance operations
- Global / International experience (especially APAC) preferred.
- Familiarity / experience with competitive, regulatory, distribution and product landscape of key APAC markets preferred.
Skill set
- Strong interpersonal and communication skills, ability to effectively present and build productive relationships with internal and external stakeholders
- Self-starter, capable of setting own agenda, and working with limited direction
- Strong organizational and project skills with an ability to prioritize whilst managing various projects
- Consummate collaborator who can also influence
- Comfortable working in a high-profile role with a diverse range of stakeholders
- Able to productively liaise with peers in other Chubb business divisions
- Commitment to understanding commercial aspects of the life insurance industry which are crucial for the successful operation of a global life company in developing international markets in Asia and Latin America
- Genuine aptitude for working in an energetic and entrepreneurial small team environment and demonstrates the ability to work well with colleagues across functions and geographies
