Key Accountabilities:
- Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
- Responsible for Marine Product Support.
- Support the Customer Care Center Duty Manager.
- Attends to all technical enquiries and work with Factory's Level 3 and R&D.
- Provide leads and support to After-Sales Dept.
- Coordinates service recoveries, support installation and commissioning.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
- Coordinates with Failure Analysis Center to carry out FAC as required.
- Any other Support Requirement to the region.
Qualifications and Skills:
- Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
- At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
- Experience in ship building industry an advantage.
- Good knowledge of Customer Service/ After Sales matters
- Ability to understand electrical and mechanical drawings, specifications and documentations.
- Good coordination, troubleshooting, logical- and analytical skills
- Good computer skills and good familiarity with relevant software and information sources
- Strong drive and initiative with the ability to work under pressure and highly independent
- Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
- Able to travel when required.
