Assistant Manager/Manager, Alumni Engagement (Office of Alumni Relations)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manager, Alumni Engagement
  • Recruit, manage and engage volunteers as Alumni Representatives, Chapters, Groups and Communities.
  • Introduce and implement initiatives to build and deepen relationships with local and overseas alumni communities across different demographics.
  • Provide direction and guidance to alumni communities on their engagement initiatives, leadership succession plans and other related matters.
  • Execute Mentoring Programmes and participate in networking events.
  • Develop and cultivate online alumni communities and implement digital engagement initiatives.
  • Maintain the alumni groups database, update contacts and details of volunteers.
• Event Planning and Management
  • To conceptualise, plan and execute alumni activities of mid to large scale including the annual SMU Alumni Homecoming, Alumni Volunteer Appreciation Dinner, and online events such as Overseas Alumni Leaders Town Hall.
  • Responsible for preparing tender specifications, evaluation and implementation.
  • Facilite event registration and provide timely updates
  • Conduct post event surveys to canvass feedback and identify the diverse needs of the community so as to improve programme offerings.
  • Measure the success of events and programmes though the collection of and analysis of data.
• Partnership Development
  • Collaborate with Schools, Offices, Colleges and Institutes (SOCIs) as strategic partner to co-organise alumni activities, events and engagment programmes.
  • Work as a team member in OAR to support department and university-wide events.

• Bachelor Degree with at least 4 years' of working experience, preferably in the higher education sector, in the areas of relationship and event management.
• Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
• Possess good initiative, is detail-oriented with good administration and organisational skills.
• Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
• Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
• Demonstrates a strong work ethic, able to work independently and in team settings.
• Able to work outside regular work hours.
• Good knowledge of and adept at using technology, social media and database tools.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.