Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer/shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience.
Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement.
Key Responsibilities:
- Takes ownership of the overall store performance and allocates/organizes resources and processes to drive profitability in a variety of situations and market conditions
- Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes
- Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit
- Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space
- Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer
- Leads the team’s adherence to and implementation of the House of Retail (standards and procedures)
- Key owner of the Back of House maintenance and control
- Monitors customer satisfaction and feedback to drive continuous improvement in service standards
- Optimize inventory management and enhance security in line with company guideline.
- Leads all People Discipline matters to ensure compliance to company policy
- Leads all People Development matters, specifically Performance Reviews, Talent Development, and
- Recruitment/Hiring/On-boarding
- Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling
- Inspires the team through being a role model for the Company Values through daily ambassadorship
Requirement
• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
• Sales driven and results oriented
• Strong passion for customer service
• Relevant experience in the retail industry
• Good interpersonal and communication skills
• Energetic and motivated with a positive mindset
• Able to lead and motivate the team
• Good knowledge of MS office tools
• Able to work on rotating shift, weekends and public holidays
