Support Unified Comms Systems
· Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
· Attending to user requirements and work with vendor to provide solutions.
· Work with other departments for smooth flow of processes and procedures.
Projects rollout
· Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
· Plan resource allocation and utilisation across the various project and quarterly releases.
· Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
· Monitor and manage risks /issues related to technical delivery.
1. Skilled in NICE Engage Voice Recording systems administration.
2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management
