- Sales Support:Assist the sales team in preparing and sending out quotations.
Support in tracking sales orders, following up on customer inquiries, and updating customer information in the CRM system.
Coordinate with the logistics team for timely product delivery to customers.
- Customer Communication:Respond to customer inquiries and resolve issues via email, phone, or chat.
Provide information on products, pricing, and availability.
Schedule and confirm appointments and meetings for the sales team with potential and existing clients.
- Sales Documentation & Reporting:Prepare sales reports, track sales metrics, and update records in the sales database.
Help maintain accurate records of sales activity, invoicing, and order processing.
Collect and collate data for sales performance analysis, monthly and quarterly sales reports.
- Coordination Between Teams:Act as a liaison between the sales, logistics, and finance teams to ensure timely and accurate processing of orders.
Communicate customer requirements and order details to relevant departments to ensure smooth operations.
- Administrative Support:Handle general administrative duties, such as filing, record-keeping, and managing office supplies for the sales department.
Assist in preparing and organizing sales events, trade shows, and promotional activities.
- Market Research:Conduct market research to identify potential clients and stay updated on competitor products and offerings.
Gather feedback from customers to provide insights for product improvement and customer satisfaction.
- Order and Payment Processing:Process customer orders, create invoices, and coordinate with finance for timely payments.
Monitor outstanding payments and follow up with customers on overdue accounts, maintaining accurate aging reports.
Skills & Qualifications:
- Education: Bachelor’s degree or diploma in Business, Sales, Marketing, or a related field.
- Experience: At least 1-2 years of experience in sales support or a similar administrative role.
- Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
- Communication Skills: Strong written and verbal communication skills for interacting with clients and team members.
- Organizational Skills: Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
- Problem-Solving: Ability to handle customer complaints and issues professionally and efficiently.
An Assistant Sales Coordinator ensures the sales team remains focused on driving revenue by handling essential administrative and coordination tasks, fostering a well-organized and customer-focused sales environment.
