- Must be able to support during weekends/PH( duty schedule )
- No degree profiles for this role. Welcome diploma or any others
- This role will be given the opportunity to groom as Supervisor level in a year’s time, depending on how fast he/she can learn.
WHAT ARE YOU GOING TO DO?
- First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
- Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
- Handling of customer requests and supply chain incidents / disruptions
- Follow up on missing events and investigate data inconsistencies
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
- Support analysis of standard KPIs and reports and identify / suggest areas for improvement
- Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance
- Act in accordance with all relevant Standard Operating Procedures, Work Instructions and job specific procedures
- Support implementation of changes to processes or policies as determined by the process owners
WHAT ARE WE LOOKING FOR?
- Equivalent of a Diploma in Logistics, Transportation or Supply Chain Management, related field or comparable work experience
- Minimum 1 year of relevant working experience
- Good working knowledge of Microsoft Office
- General understanding of Supply Chain Management concepts and logistics processes
- Fluency in English and Chinese (both written and spoken) mandatory. The role requires someone who is able to communicate in Chinese to work with customer
- Customer service oriented
