Job Overview:
We are seeking a proactive and experienced IT Operations Manager to oversee IT operations, support infrastructure management, and ensure seamless IT service delivery. The ideal candidate will possess a strong background in IT infrastructure and service management and bring valuable experience in managing IT operations for a client-centric environment.
Key Responsibilities:
- Client and Vendor Management: Conduct regular meetings with clients and contractors, lead discussions, and prepare detailed meeting minutes to document decisions and follow-ups.
- Operations Planning and Control: Develop, monitor, and oversee IT operations plans, ensuring effective management and timely execution of operational activities.
- Ticket and Issue Management: Manage open tickets and track issues with relevant product principals to ensure timely resolution and client satisfaction.
- Service Monitoring and Improvement: Apply IT Service Management (ITSM) principles to improve IT service quality, ensuring that all services meet clients' standards and expectations.
Key Requirements:
- Experience:Minimum 5 years of professional experience in IT roles, including at least 3-5 years in IT operations management.
Hands-on experience in general IT infrastructure management, including familiarity with network, server, and security operations.
Knowledge of IT Service Management (ITSM) processes, with a focus on improving service delivery and client satisfaction.
- Qualifications:Minimum Diploma in an IT-related field.
ITIL Foundation certification is required; additional technical certifications (e.g., CompTIA Network+, Microsoft, Cisco) are advantageous.
- Age Range: Preferred candidates aged 28-38 years.
Additional Skills:
- Leadership and Communication: Strong leadership skills with an ability to chair meetings and effectively communicate with clients, contractors, and team members.
- Organizational Abilities: Detail-oriented with excellent organizational skills to track operational activities, manage issues, and ensure smooth IT service delivery.
- Technical Competence: A solid understanding of IT infrastructure and service management processes, with a capability to handle various technical issues related to IT operations.
