- Conduct testing for new product/ software prior launching
- Provide repair, service and customer support during onsite visit
- Configuration of smart product setup
- Work independently to diagnose and troubleshoot any issues
- Record and update test report/ service report on a timely manner
- In-house repair and maintenance of PRISM+ product
- Support warehouse disposal activity
- Managing and leading a team of technicians in their daily activities
- Liaising with engineers to solve any technical fault
- Other duties as assigned
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