Job Description:
As a Service Delivery Manager, you will manage client relationships, oversee service operations, and ensure the successful delivery of IT services according to SLAs. This role requires close coordination with technical and business teams to drive continuous improvement.
Key Responsibilities:
- Act as the primary point of contact for clients, addressing service delivery issues.
- Monitor SLAs, track performance metrics, and report on service quality.
- Coordinate with internal teams to resolve service issues and ensure smooth delivery.
- Conduct regular service reviews with clients and identify improvement opportunities.
- Manage incident response and lead service improvement initiatives.
Qualifications:
- Bachelor’s degree in IT, Business Administration, or related field.
- 3-5 years of experience in IT service delivery or client-facing roles.
- Strong understanding of ITIL principles and practices.
- Excellent communication and client management skills.
- Experience with service management tools (e.g., ServiceNow) is beneficial.
