Summary
Our client is an innovative company in the hydroponics industry, committed to sustainable agriculture and cutting-edge solutions for efficient plant growth. As part of expansion into the Singapore market, they are seeking a motivated and detail-oriented Supply Chain and Customer Service Executive to join the growing team at new office in Bedok, Singapore.
Responsibilities
- Serve as the primary point of contact for customer inquiries regarding orders, products, and services.
- Oversee the end-to-end supply chain process, ensuring timely and efficient order fulfillment.
- Coordinate with suppliers, logistics providers, and internal teams to manage inventory levels and procurement.
- Track shipments and monitor delivery schedules to ensure customer orders are met on time.
- Analyze supply chain performance metrics and identify areas for improvement.
- Collaborate with the production team to anticipate demand and adjust supply strategies accordingly.
- Process customer orders accurately and efficiently in the system.
- Provide timely updates to customers regarding order status, delivery schedules, and any issues that may arise.
- Resolve customer complaints and issues with a focus on providing excellent service and maintaining customer satisfaction.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
Maintain accurate records of customer interactions, orders, and inventory levels.
- Assist in the preparation of reports related to customer service and supply chain activities.
- Support marketing initiatives through effective communication with customers.
Qualifications
- Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
- Minimum 2 years of experience in supply chain management and customer service, preferably in the agricultural or hydroponics sector.
- Strong organizational and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in supply chain management software and Microsoft Office Suite.
- Ability to work independently and collaboratively within a team.
What Our Client Offer
- A dynamic work environment focused on sustainability and innovation.
- Opportunities for professional growth and development within a growing company.
- A supportive team culture in a small office setting.
Interested candidates, please send your resume to [email protected]
We regret only shortlisted candidate will be contacted. Thank you.
