Job Overview
We are looking for a motivated and eager-to-learn IT Support Engineer (Level 1) to join our Client. This is an entry-level position ideal for individuals with a passion for technology and problem-solving, even if they have little to no prior experience. You will provide technical support to users, troubleshoot basic IT issues, and grow your technical skills through on-the-job training.
Key Responsibilities:
- Provide first-line technical support to users via phone, email, or ticketing system.
- Assist in diagnosing and resolving hardware, software, and network issues.
- Learn to install, configure, and maintain IT equipment such as desktops, laptops, printers, and peripherals.
- Support with software installations and basic network troubleshooting.
- Escalate more complex problems to senior IT staff or specialized teams.
- Document technical issues and resolutions in the system.
- Provide remote support through remote desktop tools.
- Assist in maintaining hardware and software inventories.
Required Qualifications:
- A strong interest in IT, technology, and troubleshooting.
- Basic familiarity with computer systems, operating systems (Windows/Mac/Linux), and common software applications.
- Excellent problem-solving skills and a willingness to learn.
- Good communication skills and a customer-focused attitude.
- Ability to work both independently and within a team.
Preferred (But Not Required) Qualifications:
- Any IT-related certification (e.g., CompTIA A+, Microsoft Fundamentals) is a plus.
- Exposure to basic networking concepts or cloud platforms like Microsoft 365 or Google Workspace.
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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified
Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568
