Location: Pasir Panjang
Direct contract
Application Monitoring Responsibilities:
- Collaborate with the build team to define and implement application monitoring.
- Oversee daily and monthly monitoring, addressing user requests by working with project, infrastructure, and production teams.
- Provide support for overnight batches (Singapore morning/ afternoon) to quickly analyze and resolve issues, minimizing downtime.
- Generate daily, weekly, and monthly reports on data quality for risk chains, with increased focus during the monthly run.
Incident and Request Management (Business Users & IT Teams):
- Provide Level 1 and Level 2 support to business users (e.g., traders, risk managers, market operators, back-office/middle-office analysts, market data admins).
- Analyze and manage incidents, problems, and requests.
Problem Management & Continuous Improvement:
- Maintain a knowledge base for each application, in coordination with the build and ops teams.
- Work with the build team to assess problem priorities, follow up on resolutions, and contribute to long-term solutions.
- Provide non-functional requirements to the build team for implementing monitoring as code where possible.
Requirements
- Strong understanding of the Capital Markets domain and market activities.
- Experience with Asset Control software.
- Experience working with external data sources like Bloomberg and Reuters.
- Proven technical proficiency with strong SQL skills.
- High-level proficiency in Unix/Linux scripting.
- Experience in SLA & KPI management, client communication, and interaction.
- Predictive analysis, consulting, and escalation management.
Risk analysis and project execution.
Shift Timings
- Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
- Rotational Week-end support.
Annabelle Quek, ITT Team
Reg No: R21102691 EA: 05C3053
BGC Group Pte Ltd
