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- To track and be responsible for providing optimum service levels for day-to-day production support
- Able to write scripts using shell/ Python etc for monitoring, system troubleshooting and maintenance operations.
- To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
- Experience working in elastic search for logging, monitor systems services.
- Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
- Able to take ownership of high severity issues and follow through to closure, answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability.
- To be able to drive himself/herself to learn new things while dealing with daily production support, good troubleshooting capability.
- To communicate effectively and work efficiently across different Business and support units.
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