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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Guest Service Executive
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Guest Service Executive

30 Bencoolen Pte. Ltd.

30 Bencoolen Pte. Ltd. company logo

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.


Job Highlights:

  • 5-day work week
  • Career Progression Opportunities
  • Dynamic team


Job Description:

  • Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
  • You should be a people person who is courteous, efficient and enjoys to meet and serve .

    As a Guest Services Executive, your duties and responsibilities will include:
  • Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
  • Providing hotel and travel information and sharing local tourist insights.
  • Handling guests’ inquiries and providing prompt responses and assistance
  • Analyzing and resolving problems while exercising good judgment
  • Ensuring a high level of customer service is consistently maintained.
  • Develop and maintain positive working relationships with others.
  • Maintaining confidentiality of all guests' information and hotel data.
  • Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
  • Reporting accidents, injuries, and unsafe work conditions to the manager.
  • Adhere to all company policies, procedures and etiquettes.
  • Perform other departmental or cross departmental job duties as requested by management.

    Job Requirements:
  • Diploma or equivalent in Hospitality Management / Business Administration.
  • 2 years of experience in Guest Services, Front Desk or related professional field.
  • Computer literate and proficient with Microsoft Office.
  • Able to perform shift work including nights, weekends, and/or public holidays.
  • Good understanding/knowledge of using the hotel property management system.

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