We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.
Why Join Us?
- Draw a basic salary + attractive commissions with every upselling case * conditions apply
- Room for self-development and career progression as a growing workshop with an existing small team of Advisors
- Opportunity for internal promotion for employees with good performance
- Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
- Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
- Birthday and CNY leave entitlements on top of the mandated Annual Leave
- An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors
Job Objectives:
- Attend to all requests from customers for modification, repair and maintenance jobs
- Make professional and appropriate repair recommendations to customers on necessary jobs
- Follow up with customers if necessary for additional issues
Core Responsibilities:
- Administer all documentation pertaining to costing, repair quotation and vehicle history files
- Assist customers in checking-in and out of their vehicles from the workshop
- Attend to phone calls, emails and drive-ins to address any customer concern
- Able to perform troubleshooting of basic faults and problems of vehicles
- Conduct transactions with system; walk customer through correction(s) and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Follow-up and ensure overall customer satisfaction with the work performed
- Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
- Recommend suitable packages and/or add-ons for customers
- Any other ad hoc duties assigned
Job Requirements:
- Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
- Diploma Holders in a related course of study will be at an advantage
- Computer literate and proficient in Microsoft Office, particularly MS Excel
- Ability to communicate effectively
- Strong attention to detail, organisational and time management skills
- Ability to identify and effectively solve problems
- Ability to learn new tasks and skills quickly
- Flexible, friendly, helpful nature & team player
