Job Responsibilities & Duties
- Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system.
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
Working Hours
· able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays)
- staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6pm, or 11 am – 8 pm
- staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1pm or 10 am – 2 pm
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