Job Description
· Liaise with sub-contractors, HDB, Town Council, consultant and residents.
· Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
· Monitor, update and feedback to residents on the status of Defects Rectifications, Complaints & etc.
· Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
· Daily/Weekly and Monthly Report: Processing of daily/weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
· IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
· IDMS system (E-Appointment): Manage appointments online.
· Notice - Write notice to inform residents of any construction activities.
· Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
· Generate work schedule with Site Supervisors for sub-contractors to rectify defects as soon as possible.
· Brief residents to familiar with the areas or facilities around the buildings.
· Maintain & upkeep of Information Centre & BSC.
· Any ad-hoc duties.
Requirements
· Minimum 'O' Level and above, with Pass in O Level English Language
· Possess WSQ Certificate in Service Excellence (Level 1)
· Effective Customer Service Service Skills Course or equivalent
· Customer oriented with good communication and interpersonal skills
· Experience in customer relation works and fair construction knowledge would be an advantage
· At least 1 year of experience in a HDB BTO/HIP project
· Effectively bilingual
