Roles & Responsibilities :
· Manage day to day restaurant operations, and ensure a positive outlet image
· Coordinating front and back of the house operations for smooth delivery of services
· Training / coaching of new and current staff on customer service best practices
· Managing staff training, schedules and work performance
· Organize and supervise shifts
· Respond promptly to customer complaints, suggest solutions to resolve complaints
· Ensure compliance with safety and sanitation regulations
· Control operations cost and identify measures to cut wastages
· Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
· Preparing of reports
· Analyze and forecast sales figures to maximize profits
· Strong leadership, motivational and people skills
· Acute financial management skills
Qualifications & Requirements
· Diploma in Hospitality, Retail Management or related field
· Proven work experience as Restaurant Manager / Hospitality Manager
· Strong leadership skills
· Excellent communication skills
· Financial Management skills
· Customer service oriented
· Mandarin and English speaking is a must. (Because we serve Chinese cuisine)
· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff.
· Control operational costs and identify measures to cut waste
