Production Support Consultant
Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.
We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.
Responsibilities:
- Deliver 1st and 2nd line support for market application production services.
- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.
- Carry out post incident review with development and infrastructure teams.
Requirements:
- Relevant experience in production support in a financial service environment.
- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.
- Familiar with ITIL incident change management environment.
- Functional knowledge in Equity and Derivatives products is a plus.
Additional Information:
- Location: HarbourFront
- Working hours: Monday to Friday, 9 am to 6 pm.
- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.
- Renewable contract until 14 July 2025, with 2 months' notice period.
