JOB SUMMARY
Ensuring the quality, consistency and production of areas of responsibility in the kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works with a team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains a team to improve results.
Education and Experience
- 3-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 8 years experience in the culinary, food and beverage, or related professional area.
Responsibilities
- Supervises the preparation and production of all hot or cold food items for a Breakfast and ala-carte menu to ensure that they are in compliance with the prescribed recipes and specifications.
- Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
- Maintains food preparation handling and correct storage standards.
- Recognizes superior quality products, presentations and flavor.
- Plans and manages food quantities and plating requirements for the food operation (e.g., restaurant, banquet & catering services).
- Produces production prep list.
- Assists in developing daily and seasonal menu items.
- Ensures compliance with all applicable laws and regulations (e.g., HACCP, OSHA, ASI and Health Department).
- Assists in estimating daily restaurant production needs.
- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
- Checks the quality of raw and cooked food products to ensure that standards are met.
- Determines how food should be presented and creates decorative food displays.
Leading Kitchen Team
- Supervises and coordinates activities of cooks and workers engaged in food preparation.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Leads shift teams while personally preparing food items and executing requests based on required specifications.
- Supervises and manages restaurant kitchen employees. Understanding employee positions well enough to perform duties in employees’ absence.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Ensures employees are cross-trained to support successful daily operations.
Establishing and Maintaining Kitchen Goals
- Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
- Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
- Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Knows and implements company safety standards.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Sets a positive example for guest relations.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to provide excellent customer service.
- Handles guest problems and complaints.
- Interacts with guests to obtain feedback on product quality and service levels.
