We are seeking a proactive and client-focused senior executive to join our team. This role is ideal for a professional with strong client service experience and a passion for digital marketing and account management. As a client service representative, you will be responsible for building and maintaining client relationships, ensuring service excellence, and supporting our internal teams in delivering top-notch campaigns. This position offers an exciting opportunity to drive growth, optimize client satisfaction, and contribute to the agency’s success.
Key responsibilities
Identify and Develop Client Opportunities
- Proactively explore opportunities to introduce agency services to both existing and potential clients.
- Identify trends and areas to expand the agency's services and improve client offerings.
Ensure Service Level Excellence
- Deliver on service-level agreements by maintaining high standards for availability, reliability, and timely response to client needs.
- Ensure commitments are met to build trust and strengthen relationships.
Build and Maintain Client Relationships
- Foster strong, long-lasting relationships with clients to ensure retention and minimize attrition.
- Act as a key point of contact for client needs and inquiries, ensuring their satisfaction and loyalty.
Project and Campaign Updates
- Keep clients informed of the status and progress of their projects or campaigns, addressing their concerns and feedback efficiently.
- Provide transparency and clear communication throughout all stages of the client’s journey.
Support Team Coordination and Business Operations
- Assist in business support tasks and coordinate daily account activities to streamline processes.
- Collaborate closely with internal teams to ensure smooth and effective campaign management.
Support Sales and Marketing Initiatives
- Contribute relevant information to sales and marketing efforts, including insights on customer feedback and potential sales leads.
Create Client-Facing Documentation
- Prepare presentations, proposals, and reports tailored to clients’ needs, effectively communicating value and results.
Collaborate on Campaign Performance
- Work with cross-functional teams to collect and analyse data on campaign performance.
- Provide insights and recommendations for optimizing campaign outcomes based on gathered metrics.
Stay Informed on Agency Capabilities
- Develop a comprehensive understanding of the agency’s services, solutions, and industry trends.
- Effectively communicate the agency's offerings, especially in digital marketing, to clients.
Regular Account Status Reporting
- Keep the manager updated on all account activities, including providing status and call reports to ensure transparency.
Requirements:
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- 3-4 years of client servicing experience, preferably in a marketing or digital agency.
- Proficient in account management, with a strong understanding of digital marketing.
- Excellent communication and interpersonal skills.
- Ability to manage multiple clients and projects simultaneously.
- Analytical skills to assess campaign data and recommend improvements.
- Detail-oriented, proactive, and a collaborative team player.
Benefits and Remunerations
- Commissions and incentives are available for this role
- Annual Salary Review
- Performance Bonus
- Various types of leave
- Healthcare Benefits
- Transport Claim
- Meal Claim
- Birthday Voucher
- Alternative work-from-home schedule
This role presents an opportunity for anyone looking to extend an experience in the digital industry and simultaneously grow together with our company. Interested candidate, please send your resume to [email protected]
**Please note that only shortlisted candidates will be contacted. **
