Responsibilities
· Investigates and process Bankers’/Customer’s/Business Units’ GIRO/FAST requests and inquiries within the agreed Service Level Agreements.
· Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
· Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
· To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
· To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
Skills/Requirement
· Minimally Diploma/Bachelor’s degree or equivalent work experience in related industry.
· Exposure in Investigation and process
· Exposure in PAYMENTS/GIRO/FAST requests and inquiries
· Able to multi-task and manage priorities in a fast-changing environment
· Able to use design thinking principles to improve and streamline existing processes
· Proficient in the use of MS Office
Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)
We regret to inform you that only shortlisted candidates will be contacted.
**********************************
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
**********************************olicy.
**********************************
