Tasks/Responsibilities:
- Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.
- Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
- Provides exceptional service & hospitality to every customer.
- Reads all Event Orders (EOs) to deliver exceptional experiences for contracted large parties and special events.
- Greets all customers in their sections, offers water & beverage service, and introduces menu format.
- Proactively communicates with the management team regarding appropriate service for VIP customers.
- Runs drinks from the bar to the assigned customer by table and position number
- Accurately takes and enters orders and communicates flow with management and chefs.
- Proactively communicates up to management all notable details (happy or unhappy) of their section tables to enhance the dining experience.
- Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.
- Assists other stations or areas of the restaurant when requested by management
- Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
- Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
Qualifications:
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
- Must be reachable by email and able to communicate via phone as well.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive, results-oriented, team-player mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced environment.
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)
