Job Description
- Serves as first point-of contact for all incoming/outgoing files from the client.
- Serves as liaison support for debt recovery officers.
- Serves as the medium of triages all calls, files and mails between clients, debt recovery officers, customers and management.
- Primary administrative contact and provides day-to-day transactional support to the collection system for the team.
- Import of daily assignment & payment files from client.
- Preparation of demand letters.
- Submission of monthly invoice bills.
- Monitoring debt recovery officers, inventory queue and maintain a healthy inventory by conducting regular checks.
- Submission of status report & closure of accounts to clients.
- Ensure SLA & SOP are met with compliance.
- Faciliate & assist debt recovery officers or clients's request of account queries.
- Any other ad-hoc duties.
Requirement
- Proficient in MS Office
- Multi-Tasker
- Has good communication skills and customer-oriented
- Initiative, responsible, team player, good problem-solver and decision-making skills.
Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increment after successful confirmation based on individual's performance.
5-days work
Nearest MRT: Expo
