Job Description
Counter Service to manage stakeholders’ needs
- Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly
- manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
- Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.
- Handle incoming calls professionally and ensure they are answered within 3 rings.
- Issue stationery and loan items and provide guidance to users on the appropriate forms to use.
- Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
- Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
- Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.
Students’ Support
- Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
- Handle the latecomers by updating the late coming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
- Manage parents’ appointments for key personnel during Parents-Teachers Meetings.
- Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.
Other Administrative Support
- Provide administrative support for fund raising events.
- Maintain the orderliness and cleanliness of reception counter.
- Handle adhoc duties and projects assigned by the School.
Requirements
- Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.
- Candidates must possess at least a GCE N Level Certificate
- Candidate should preferably have 2 years of experience in frontline customer service.
- Knowledge of MS word and MS Excel will be an advantage.
Working hours
- Mondays to Fridays :7:15am to 4.30pm, inclusive of 45 minutes lunch break
- School Holidays /Scheduled School Holidays: 8:00am to 5.15pm, inclusive of 45 minutes lunch break
- Service is not required on Saturdays, Sundays and gazetted public holidays
Working locations
- (School environment)
Additional info:
- Contract Period: From 2 January 2024 to 31 December 2025
- With option to extend (Discretion)
- This is an outsource role
If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] | 64941546
All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.
Norfadhilah Awang
EA License No. 93C4403
EA Regn. No. R24120699
