Desktop Support Engineer This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities Ability to guide the team and resolve incidents escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Creates and updates work instructions (where necessary) Document standards and procedures (where necessary)
ITE/Diploma graduate with 1 years' experience in desktop support Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 Clear Spoken & Written English.
