Responsibilities:
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
- Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Requirement:
- 3 years of deskside support experience (MNC support experience is preferred)
- Experience in using ServiceNow is preferred
- Good deskside support technical skills and basic infrastructure knowledge
- Good communication and coordination skills
- English reading/writing/speaking skills (for non-English speaking countries)
- Be polite, patient, helpful
- Have a good sense of service mindset
- Have a good capacity of adaptability
- Willing to work overtime when required.
