Key Responsibilities:
- Plan, prepare and coordinate operations activities within the assigned markets for products and services (Screen and optimize the profit of new go-ahead booking, Control confirmations in terms of quality and price , Create Meals Plan and power point presentation to offer to clients, Create excel flowchart of itinerary and services / hotel arrangement, Push pending bookings).
- Reserve and manage changes on all components of a tour prior go ahead stage including hotels, coaches, guides, attractions, etc on the system.
- Prepare invoices and credit notes including negotiations as necessary.
- Check purchase orders.
- Finalize and print final documents.
- Support local service account queries.
- Have clear, open and effective communication with Hotel Reservations and Inbound Operations teams as well as 3rd party suppliers.
- Handle complaint and compensation.
- Coordinate with MICE Manager on troubleshooting and tour feedback.
- Follow defined profit margins as agreed within the company and in consideration of client profile, competition and buying rates and in coordination with sales.
- Ensure effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion with the Suppliers as and when necessary.
- Ensure not missing the deadlines according to project requirements.
- Implement and adherence to procedures and operation guidelines according to each project and respective responsibility.
- Deliver standard service quality of Projects/Events delivery.
- Attend on site during the delivery of projects where applicable.
- Strictly manage the costs and charges of suppliers.
- Create regular and accurate reports of costs and sales values as each project progresses to final reconciliation
- Work within financial constraints of company guidelines for invoicing, client payments, pre-payments, credit control etc.
- Maintain and deliver agreed levels of service as defined by each event/project during all stages of pre-sale, planning, delivery and post event Regular communication with Manager on development of each project alongside production of appropriate reports
- Co-Work with people from different countries
- Provide operational support towards manager including air tickets reservations, liaising and coordinating with land operators/ hoteliers/ restaurants/ event hall for quotations, label itinerary planning and arrangement, airport transfer arrangement, coach arrangement, luggage tag preparation, preparations of pre-departure kit (tour booklet, tour briefing)
- Handle visa enquiry and insurance purchase through email and phone communication
- Handling dispute and complaints internally between Suppliers if any.
- Achieve sales growth and hit sales target Team and Individual
- Support business MICE team for its operations and other related work .
- Issue EO and Invoices for all types of operation supports rendered (including as assigned by manager)
Qualifications:
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
- Minimum of 3-5 years of experience in the MICE industry.
- Proven track record of successfully managing events.
- Excellent client management and negotiation skills.
- In-depth knowledge of the MICE industry, including current trends, technologies, and best practices.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple projects simultaneously.
