Responsibilities
- Overseeing the operations functions of the hotel, as per the Organizational chart.
- Developing and implementing strategies that maximize profits and productivity.
- Maintaining relationships with key clients and stakeholders.
- Creating and managing budgets.
- Hiring, training, and evaluating employees.
- Conducting performance reviews and providing constructive feedback.
- Ensuring that company policies are followed by all employees.
- Keeping up-to-date with industry trends and competitors.
- Attending industry conferences and events to build networks and promote the business.
- Handling complaints, and overseeing the service recovery procedures.
- Manage and develop the Hotel Executive team to ensure career progression and development
- Assisting in residential sales as and when required and developing strong sales prospects.
- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
Requirements
- A bachelor's degree in business administration or a related field
- Proven experience working as a general manager or in a similar senior management role
- Strong leadership and managerial skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Strong problem-solving and decision-making skills
- Knowledge of budgeting, financial management, and business operations
- Proficient in using Microsoft Office and other business software
- Ability to prioritize tasks and delegate responsibilities effectively
- Ability to work shit, weekend and public holiday
- Ability to work longer hours with prolonged period of standing.
- Standby for 24 hours.
