Job Purpose
· Lead and support the topic of Customer Model, Regional Strategy and Operational Strategy to drive customer satisfaction, growth and productivity gains through the implementation of a customer-centric and digital business model (3+1) in Global Insurer
· Conduct/support regional and local reviews of the insurance value chain and processes with the strong skillset of organisation streamlining, process optimisation, scalable group initiatives, etc
· Developing value chain frameworks taking into account differences in size, complexity and other characteristics of each Operating Entities market
Key Responsibility
· Operational Transformation Strategy: support to the Regional Chief Transformation Officer, Asia Pacific to develop and drive Regional Transformation Strategy and future state vision to align it with an overall Asia Pacific strategic direction (3+1)
· Multi-year transformation roll-out and deep-dive topics: lead Ops module and collaborate with Global squad and key stakeholders in the region and Group. collect and analyse productivity information from local operating entities; identify best practices; guides to identify activities to close the gap towards regional ambition and targets; provide planning tools; analyse the progress of implementation & steer; monitor progress
· The enhancement of the organisational architecture according to the Global Customer Model in the region; drive the Operations Transformation agenda, i.e., process harmonisation, optimisation, etc
· Digital by Default: define process architecture in the digital age, i.e., engage with representatives of regional OEs to re-engineer processes to drive digital data processing, to ensure paperless workflows, and to enhance customer experience
· Projects: regional coordinate roll-out of Group or regional projects where Operations is in scope; work closely with OEs and support; provide guidance; ensure implementation; provide transparent progress reporting
Key Requirements / Skills / Experience / General Skills
· Strong Org Management / Ops (consulting type) skills in process harmonisation and productivity topics
· Communication & Influencing: Ability to express ideas and messages clearly, both written and verbally. Ability to successfully influence, persuade and motivate others to act
· Excellent analytics, methodological skills, i.e. process mining and data analytics
· Project Management and Agile Knowledge certified an additional plus
Required Experiences
· Over 15+ years of insurance experience, ideally both for General and Life with OE and regional role experience
· Experience of several different areas of operations functions, eg. Operations, Customers and Controlling etc. preferred.
· Transformation and Strategy knowledge is must, and global squad experience preferred
· Experience of working on improvement projects
· Experience of working with and across multi-functional teams
· Familiarity with at least one Asian insurance market preferred
Required Education
· Insurance-related qualification or general business degree preferred
· Familiarity with OPEX (Six Sigma), Process Intelligence methodologies an advantage
Product management and Agile practice an additional plus
