Your Tasks
· Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
· Drive sales improvement through regionally harmonized processes.
· Establish clear understanding of customer expectations and requirements.
· Lead and manage customer presentations and proposals.
· Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.
· Develop and manage after-sales strategy for each of the designated account customers.
· Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
· Be the first line contact point for all customer related interaction (eg escalation management).
· Contribute to the regional bidding or RFQ process when requested.
· Conduct of business reviews.
· Managing a virtual team.
What You Bring
· Preferably 5 years of account management/development and corporate consultative/solution-based sales experience in a service-related industry.
· Familiarity with the International Express/ Air Transportation industry will be an added advantage.
· Strong teamwork / collaboration skills.
· Excellent communication, presentation, networking and interpersonal skills.
· Prior experience in account management of large enterprise customers.
· Good track record of working with other functional teams.
· Degree in Business or related discipline preferred.
