Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency’s IT systems.
Key Responsibilities
•Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
•Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
•Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
•Being accountable for resolving the incident with workaround or permanent solution.
•Participate in troubleshooting system and network connectivity problems before escalation.
•Monitoring production metrics and performance indicators to ensure targets are met.
•Ensuring compliance with safety and regulatory standards in production.
•Other ad-hoc duties as instructed.
What we are looking for
•At least 5 years IT experience as Level 1 Production Operations engineer.
•Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
•Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
•Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
•Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.
•Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
