We are offering a fantastic opportunity for a dedicated and customer-oriented individual. You will be responsible for but not limited to:
- Follow up with property agents regarding their queries, ensuring all issues are resolved satisfactorily.
- Manage and organize documentation related to property transactions and agent communications.
- Adhere to standard operating procedures (SOPs) to maintain consistency and quality in service delivery.
- Collaborate with team members to enhance customer service processes and workflows.
- Utilize strong writing skills to draft clear and concise communications, both in English and Chinese (Cantonese).
- Pay meticulous attention to detail to ensure accuracy in all documentation and correspondence.
- Foster positive relationships with offices in China and Hong Kong, promoting effective communication and understanding.
Candidate requirements
The ideal candidate will have:
- Strong customer service orientation with a commitment to providing exceptional support.
- Excellent verbal and written communication skills in both English and Chinese (Cantonese and/or Mandarin).
- Proven ability to follow SOPs and maintain high standards in service delivery.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively in a fast-paced environment.
- Prior experience in customer service or a related field is a plus.
For more information about this role please contact Josephine Zhang at +852 3892 2358 / [email protected].
Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified
