Our client is a US MNC dealing with Oil & Gas; their Jurong Island site needs a 1-year Contract Customer Service Coordinator
- Acting as first point of contact for customers in handling customers’ orders and enquiries.
- Works in partnership with Sales / Marketing / Production and Distribution to meet the customer’s requirements and proactively seeks to maximise the customers experience (CX) at every opportunity.
- Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues.
- Works as key team player within the CSC Team and LGS, ensuring consistency of performance and meet the agreed KPIs.
- Acts as customers’ champion, and uses analysis and influence to drive continuous improvement between the business and our customers.
Principal Responsibilities
- Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
- Coordinates with customers on the status of orders and delivery dates.
- Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
- Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
- Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
- Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
- Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
- Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
- Establish compliance with Linde safety standard, policies and procedures
- Evidence a strong personal commitment to Safety in the Customer Service Team
- Promote corporate values of the company
Requirement
- ITE / Diploma with minimum 2 years of customer orders fulfilment & processing work
- Exposure in maunfacturing industry or Oil & gas industy preferred
- Good communications & interpersonal skills
- Willing to work in Jurong Island
Salary package includes Basic Salary, $250 site allowance + HP allowance + 1.5-month Completion Bonus
The company transport picks up at lakeside MRT, morning 7.45am & 7.55am, evening 5.35pm & 5.45pm.
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
