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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Centre Agent Shift Work (EAST)
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Call Centre Agent Shift Work (EAST)

Dhl Supply Chain Singapore Pte. Ltd.

  • Act as the first point of contact for the customers
  • Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
  • Provide satisfactory explanation to customer and take remedial action where necessary
  • Provide pro-active feedback to the customer to ensure that the committed ETA is respected
  • Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

5 days work week, rotating shift including Sat, Sun & PH. - 3 shifts: 07:00 - 16:45/10:00-19:45/14:15 - 00:00 hrs

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