Roles and responsibilities:
- Level 3 support
- Hardware IMAC Support
- Troubleshoot, diagnose, and resolve the tickets which required onsite support.
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
- Asset Management.
- Alert Customer in case of low asset (hardware) or licensing issue (Software)
- PC and other devices logistics Management.
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other duties as assigned
Requirements:
- Diploma / Degree in Computer Information Systems, IT or related field.
- Experience in handling Modern Device Management using SCCM and Intune.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
- Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
- Must have understanding of Azure/ cloud environment
- Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
All qualified applicants, please send in your resume to:
Jacqueline Fong Hsin Ting (R21103226)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA License Number: 99C4599
